Delivery and return policy


 Feedback and discussion :

At OLANUX, we do our best to ensure that our product descriptions are as detailed as possible, so there are no surprises when you receive our products.

We want our customers to know exactly what they are ordering.


Cancellation policy :

We pride ourselves on processing all orders placed on our site quickly.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email as soon as possible.


Most items in stock are processed and/or shipped within 12 hours. It is important that you contact us during this period so that we can try to cancel your order before it is processed and/or shipped.

A request to cancel your order will not be accepted if it has already been processed.


 Address error :

It is your responsibility to check that this address is correct and to contact us as soon as possible to make any changes. Changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping details. We are also not responsible for rejected or undeliverable orders (unreachable addresses, incomplete addresses, etc.).

In the latter cases, these packages can be returned to us, but not systematically.

If your order is returned to sender, you will be refunded your money minus shipping costs, or we will offer you shipping again, depending on your choice.

You cannot return your order or request a refund until your parcel has been received by the sender.


Return policy :

We accept returns* for any reason!

Whether you are dissatisfied or just changed your mind. Our return policy is 14 days from the moment you receive your products.

Please sign it and send it along with your package to the address you get from us when you write to our support team.


Atención al cliente

Ofrecemos un servicio postventa profesional de lunes a viernes de 8 a 18 horas.

Pago seguro

Utilizamos la tecnología más avanzada del sector.

Envío a domicilio

Su pedido se entregará en su domicilio en un plazo de 5 a 7 días laborables.

Garantía de devolución del dinero

Ofrecemos una garantía de devolución del dinero en todos nuestros productos.