F.A.Q.

 Are there any questions?

Do you have any questions? Our customer service team is at your service and will get back to you as soon as possible.

Don't hesitate to contact us at contact@olanux.com



These are the questions you often ask us:

When will I receive my order?

Orders are generally dispatched from our warehouses within 3 working days.

It then takes between 10 and 22 working days for your item to reach your home.

During busy periods, it can take up to 6 days for the parcel to be dispatched. Our parcels are delivered by La Poste. We do not work with relay points.



My order is not complete

As we have different storage facilities and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Our average delivery times are 10 to 22 working days. Some packages may take slightly longer.

However, if you have not received your package within 35 working days of placing your order, you will receive a full refund and may keep the item when you receive it.

Please contact us at contact@olanux.com to report an item not received.



Can I cancel or change my order?

We process your orders quickly, usually within 12 hours.

Therefore, you have 12 hours after your order to send an email to contact@olanux.com to cancel or change your order.

After this time, your items have already been shipped and we can no longer change your order.



The item I received is broken/defective?

Despite our strict selection of reliable carriers, your package may arrive damaged.

In this case, or in case of a design error, please contact us at contact@olanux.com with the following details:

Your order number
Description of the problem (defective/defective item, etc.)
A photo or video
You do not need to return the product and we will refund the amount of your order in the form of a credit (if you want a different form of refund, please let us know).



What payment methods do you accept?

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.



Is my information safe?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

When you provide us with your credit card details, they are encrypted using the SSL security protocol and stored using AES-256 encryption.

While no method of transmission over the internet or electronic storage is 100% secure, we follow all requirements of the PCI-DSS standard and implement additional standards widely recognised by the industry.

 

Atención al cliente

Ofrecemos un servicio postventa profesional de lunes a viernes de 8 a 18 horas.

Pago seguro

Utilizamos la tecnología más avanzada del sector.

Envío a domicilio

Su pedido se entregará en su domicilio en un plazo de 5 a 7 días laborables.

Garantía de devolución del dinero

Ofrecemos una garantía de devolución del dinero en todos nuestros productos.