Refund Policy

 Exchange / Refund / Replacement

 If you are within the 14-day return period, we offer you 3 options :


1. Exchange your article for another size/color.



 An exchange is only possible for the size and/or color of the same model. The exchange of another product is strictly prohibited. We recommend you return your original item for a refund and then place a new order for the product you want.

2. refund details and vouchers
   
   The standard refund method is a credit note.
   If you wish to receive a refund on the payment method you used for your purchase, you must notify us on the return form and a 15% inspection, storage and processing fee will be charged.
   
    Orders that are exchanged or items returned/exchanged due to a manufacturing defect will not be charged. The charge will be applied to the original order and the remaining amount will be refunded.
   
    Only the final price paid (after any discount) will be refunded.
   
    Discount codes or vouchers cannot be reissued and are non-refundable.

 

3. Replacement of a defective or faulty item
   
   We are very sorry! Please
   send an email to contact@olanux.com with the following information :

 

1. Your order number
2. Description of the problem (e.g. wrong/defective item)
3. A photo or video

 

 

How long will it take to get my refund ?

 Generally, it can take up to two weeks for refunds to be processed. All refunds must be verified for authenticity and submitted to our accounting department for processing.

How do I return an item ?

• If you have any questions or comments, please email contact@olanux.com

 

Late or missing refunds :

 Check your bank account
Contact your bank
Processing generally takes 3-5 business days.
If you have done all this and still have not received a refund, please contact us at contact@olanux.com.



Delivery :

 The customer is responsible for paying shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have indicated that you want your money back, you will receive exactly what you paid for the product minus the restocking fee.

 If you want an exchange: depending on the country of origin, it may take 2 to 7 weeks for your exchanged item to reach you.



Warning :

 If you are sending items with a value of more than €50, we strongly recommend that you return the product to us with a tracking number.